FAQ
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  • How soon can I get your quotation after sending inquiry?

    We attach great importance to every inquiry. We will reply to you within 12 working hours after receiving your message.

  • Are you a manufacturer or trading company?

    We are a professional CNC machine tool manufacturer with our own production workshop in Zhangjiagang, Jiangsu Province. We hold independent import & export qualifications, integrating R&D, production, sales and after-sales services with no middleman markup.

  • What main machines do you supply?

    We produce vertical machining centers, boring & milling machines (including gantry machining centers and horizontal boring-milling centers), conventional lathes, CNC horizontal lathes and vertical turning centers.

  • Which industries are your machine tools applied to?

    Our high-precision CNC machines are developed for aerospace, new energy, auto parts, precision molds, 3C electronics and general metal processing production.

  • Can you customize machine configurations based on my processing demands?

    Customization (OEM & ODM) is our core service. We can adjust the CNC system, spindle, travel range and protective structure according to your workpieces and processing drawings.

  • Do you have standard machines in stock for fast delivery?

    We keep regular VMC vertical machining centers and standard CNC lathes in stock for short-cycle delivery. Special 5-axis and gantry machines are produced on order.

  • What is your production lead time?

    The standard lead time is around 30 days, subject to seasonal demand and machine models.

  • What’s the size of your factory and your technical team?

    Our production plant covers an area of 1500 square meters. We have a stable team consisting of mechanical engineers, electrical technicians and full-time QC inspectors focusing on CNC machine development and quality inspection.

  • How do you guarantee machine quality before shipment?

    We implement full-process quality control for all production links. All components and finished machines go through strict inspections. Every machine completes a 72-hour continuous running test before delivery to verify its accuracy and stability.

  • What’s your warranty policy and after-sales support?

    We provide a 12-month whole machine warranty (excluding wearing parts). We offer 24-hour online technical support. We will respond to your quality feedback within 24 hours and provide remote troubleshooting guidance.

  • What payment terms do you accept for export orders?

    Payment is mainly made by T/T wire transfer, with a 30% deposit paid in advance to start production. Quotations can be issued under trade terms such as FOB Shanghai and CIF. Both payment terms and shipping arrangements can be adjusted according to clients' requirements.

  • How will you arrange shipment for machines?

    Our machine tools are mainly shipped by sea from Shanghai Port. All machines are packed in protective wooden cases before leaving the factory. After completion, dedicated heavy-duty trucks will deliver the goods directly to Shanghai Port. The port of shipment and logistics plan can be flexibly adjusted in accordance with customers' actual requirements.